摘要
电力企业需要建立多层次的服务体系来更好地满足大客户和普通用户的要求,而建立普通客户的差异化服务体系将是一个行之有效的重要环节。从普通客户差异化服务的理论依据和可行性方面进行研究,并针对我国电力企业的自身特点提出合理化建议。
Electric power enterprises need to establish a multi-level service system to satisfy the large customers and general customers better. And establishing a differentiated service system for general customers is a significant effective part. This article studies the theoritical basis and feasibility of establishing general customers＇ differentiated service system, and gives rational suggestions against the characteristics of electric power enterprises in China.
出处
《电力需求侧管理》
北大核心
2008年第4期58-60,共3页
Power Demand Side Management
关键词
电力企业
普通客户
差异化服务
electric power enterprises
general customers
differentiated service
