摘要
以提高核心竞争力为经营战略的医院将不断与供应商、患者、合作医院等相关方发生价值利益关系,这种多重价值活动构成了以患者为本、以医院为中心的价值群。医院在向患者提供医疗服务形成价值的同时,还要不断满足患者参与医疗活动的需求,患者通过参与医疗活动,得到效用与满足,自己为自己创造了价值,实现了价值增值。医院与患者相互付出,共同创造价值的模式就是新型医患价值关系。这种基于价值群的医患关系通过价值极大化和组织极小化两种模式构建成为医院获得竞争优势的重要条件,有利于和谐的医患关系形成。
In order to enhance their core competitiveness, hospitals will deal with medical service suppliers,patients, counterpart hospitals and other stakeholders constantly. Such multiple value activities constitute a patient - oriented and hospital - centered value group. Hospitals have to constantly meet the demand of patients in the provision of medical services, and patients will be satisfied through their own participation in medical activities, thus realize the increase of their value. The pattern of mutual value creation between hospitals and patients forms the new hospital- patient relationship. It is an important condition for the hospitals to gain competitive advantages in the medical service provision through the two models of value maximization and organization minimization, and is also profitable for the formation of a harmonious relationship between doctors and patients.
出处
《中国医学伦理学》
2008年第2期18-19,共2页
Chinese Medical Ethics
关键词
价值链
价值群
新型医患关系
Value Chain
Value Group
Novel Hospital- Patient Relationship
