4Robert S. Kaplan and David P Norton, The Balanced Scorecard Measures-That Drive Performance [J].Harvard Business Review,1992, January-February, Vol.70, Issuel. 被引量:1
5Paul Niven, Balanced Scorecard Step-by-step: Maximizing Performance and Maintain ing Results [M].JohnWiley&Sons, New York, 2002. 被引量:1
6Robert S. Kaplan and David PNorton, Using the Balanced Scorecard as a Strategic Man agement System[J].Harvard Business Re view, 1996. 被引量:1
8Rodney Mcadam and Timothy Walker, An In quiry into Balanced Scorecards within Best Value Implementation in UK Local Govern ment [J].Public Administration, 2003. 被引量:1