摘要
目的了解住院病人对医疗服务的满意情况。方法运用模糊综合评价的方法,通过对评估指标的模糊控制量的计算,排列出各服务项目的优劣顺序。结果全院满意率为83.75%。满意度的总评分为92.41分,各科室的满意度评分也都在90分以上,主管大夫的项目评分最高,病房饮食的评分最低。结论需要加强对病房饮食、护理工作和医技科室服务态度的改进。
Objective To explore the in-patient satisfaction of medical service. Methods The order of every service was arranged by use of fuzzy comprehensive evaluation and fuzzy calculation which controls quantity to assessing. Results The whole institute＇s satisfaction rate is 83.75%. The score is 92.41. The satisfaction of every office scores above 90 too, the score of doctor in charge is highest and that of the ward diet lowest. Conclusion The ward diet needs to be strengthened correctly. Nursery and technical department service should be improved.
出处
《中国医院统计》
2006年第2期111-113,共3页
Chinese Journal of Hospital Statistics
关键词
模糊综合法
模糊控制量
满意度
Fuzzy synthetical judgement Fuzzy control measurement In-patient satisfaction
