摘要
本文着重论述了顾客满意调查的意义、内容和过程,以及对调查中的几个问题进行了探讨,提出了相应的解决方法。
Mainly the author of this essay elaborates the significance, content and process of customer satisfaction study, and analyzes several questions in it, then puts forward relevant solutions.
出处
《电子质量》
2006年第3期37-41,共5页
Electronics Quality
