6Van Der Merwe R, Bekker J. A framework and methodology for evaluating e-commerce Web sites [ J ]. Internet Research: Electronic Networking Applications and Policy, 2003 (13) : 330-341. 被引量：1
7Olsina L, Lafuente G, Rossi G. Specifying quality characteristics and attributes for websites [ EB/OL ]. [2011-05-08 ]. http://www, fe. up. pt/ipc/suporte/ praticas/01sina_Webe-21, pdf. 被引量：1
8Parasuraman A, Zeithaml V A, Berry L L. A conceptual model of service quality and its implications for futureresearch[ J]. Journal of Marketing, 1985 (49) :41-50. 被引量：1
9Miranda GonzOlez F J, Palacios B. Quantitative evaluation of commercial web sites: an empirical study of Spanish firms [ J ]. International Journal of Information Management,2004 ( 24 ) : 313-328. 被引量：1
