摘要
急诊科时刻都面临各种危机,危机管理具有不确定性、应急性和预防性3大特征。通过对急诊护理常见危机的分析评估,加强危机的预警意识;加强护理人员自身的法律意识,转变服务理念;严格执行工作制度,注重环节质量管理,优化各种流程;加强员工培训,提高危重症抢救技术,全面提高护理质量减少医疗纠纷;普及危机管理知识,提高整体对危机的把握能力;制订详细的行动程序,并模拟演练;及时掌握信息,遵循快速反应原则进行有效的管理,及时地发现危机先兆,最大限度地遏制危机的发生。
Department of emergency faces kinds of crisis at any time.Crisis management has three features of unstableness, stringency and preventiveness. Crisis management includes the analysis and evaluation of usual crisis in emergency to enhance the consciousness of prevent crisis, the enhancement of legal consciousness of nursing staff to change the service idea,the strict execution of rules to optimize all kinds of processes, the attention attached to the training of salvage skills to reduce medical dispute, the popularization of crisis management knowledge to improve the ability to control crisis,the establishment of behavior program,in-time grasp of information to discover crisis sign in time to eliminate the happen of crisis at most.
出处
《南方护理学报》
2005年第8期85-86,共2页
Nanfang Journal of Nursing
关键词
危机管理
急诊护理
护理管理
crisis management
emergency nursing
nursing management
