1[1]Danuta A. Nitecki, "Changing the Concept and Measure of Service Quality in Academic Libraries, "The Journal of Academic Librarianship,May 1996:181-190 被引量：1
2[2]Dawn E. Talbot, Gerald R. Lowell & Kerry Martin,"From the Users' Perspective-The UCSD Libraries User Survey Project," The Journal of Academic Librarianship, September 1998: 357-364 被引量：1
3[3]Susan Wehmeyer, Dorothy Auchter & Arnold Hirshon,"Saying What We Will Do, And Doing What We Say:Implementing A Customer Service Plan," The Journal of Academic Librarianship,May 1996: 173-180 被引量：1
4[4]Brian Quinn, "Adapting Service Quality Concepts to A cademic Libraries," The Journal of Academic Librarian ship, September 1997:359-369 被引量：1
