Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with te...Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with technology and its influence on the objectives and results of the operations subsystem. This study examines the elements of the service encounter, and the changes automation originates in them and their relationships. The paper also examines changes in the elements and results of the operations subsystem, as a result of automation. We propose that the customer＇s relationship with employees and/or technology and automated systems for the service impact the objectives and results of the operations subsystem, all of which could have an effect on the company＇s competitive position. The empirical study is focused on four industries, namely, toll motorways, car parks, carwash and video/DVD rental companies, in an attempt to identify objectives that lead companies to implement automated processes affecting the customer＇s relationship with the company. The hypotheses generated are contrasted with a structural equation modelling. The results confirm that the customer＇s relationship with employees and automated systems for the service impacts the objectives and results of the operations subsystem. Also, the results show how automation can enable firms simultaneously to achieve acceptable levels of flexibility and productivity, two dimensions that have traditionally been considered opposites.展开更多
A 3D model of the spatial four-bar weft insertion mechanism was built with unigraphics NX(UG) according to the actual requirement,and dynamics simulation was carried out by importing the model into ADAMS.Without consi...A 3D model of the spatial four-bar weft insertion mechanism was built with unigraphics NX(UG) according to the actual requirement,and dynamics simulation was carried out by importing the model into ADAMS.Without considering the clearance,the motion characteristic curve of the sword belt was generated through ADAMS combined with MATLAB.In this paper the hinge between the rod and the sector gear was selected as an example with different values of clearance,outputting the motion characteristic curve of the sword belt.Finite element analysis(FEA)was conducted,the flexible body was generated by importing the forked frame into ANSYS,and flexible dynamics simulation was carried out by importing the flexible body into ADAMS to replace the rigid rod.A comprehensive comparison of the output characteristics of the sword belt was conducted in the consideration of the clearance or flexible.Analysis of the force on the left hinge of the rod was carried out with the ADAMS post processing module.With the same clearance,considering the flexibility,amplitude of fluctuation of the force on the hinge increased obviously.展开更多
文摘Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with technology and its influence on the objectives and results of the operations subsystem. This study examines the elements of the service encounter, and the changes automation originates in them and their relationships. The paper also examines changes in the elements and results of the operations subsystem, as a result of automation. We propose that the customer＇s relationship with employees and/or technology and automated systems for the service impact the objectives and results of the operations subsystem, all of which could have an effect on the company＇s competitive position. The empirical study is focused on four industries, namely, toll motorways, car parks, carwash and video/DVD rental companies, in an attempt to identify objectives that lead companies to implement automated processes affecting the customer＇s relationship with the company. The hypotheses generated are contrasted with a structural equation modelling. The results confirm that the customer＇s relationship with employees and automated systems for the service impacts the objectives and results of the operations subsystem. Also, the results show how automation can enable firms simultaneously to achieve acceptable levels of flexibility and productivity, two dimensions that have traditionally been considered opposites.
基金National Natural Science Foundation of China(No.51175475)Natural Science Foundation of Zhejiang Province,China(No.LY14E050027)
文摘A 3D model of the spatial four-bar weft insertion mechanism was built with unigraphics NX(UG) according to the actual requirement,and dynamics simulation was carried out by importing the model into ADAMS.Without considering the clearance,the motion characteristic curve of the sword belt was generated through ADAMS combined with MATLAB.In this paper the hinge between the rod and the sector gear was selected as an example with different values of clearance,outputting the motion characteristic curve of the sword belt.Finite element analysis(FEA)was conducted,the flexible body was generated by importing the forked frame into ANSYS,and flexible dynamics simulation was carried out by importing the flexible body into ADAMS to replace the rigid rod.A comprehensive comparison of the output characteristics of the sword belt was conducted in the consideration of the clearance or flexible.Analysis of the force on the left hinge of the rod was carried out with the ADAMS post processing module.With the same clearance,considering the flexibility,amplitude of fluctuation of the force on the hinge increased obviously.
