摘要
本文在近年烟草精益物流应用成效的基础上,结合精益供应链理论分析卷烟零售终端,进一步探索精益六西格玛(DMAIC)方法在卷烟零售终端网络建设方面的应用。并运用精益供应链思想系统分析卷烟零售终端的核心价值流程,根据DMAIC模型来实施改善活动,最终构成一个以客户需求为导向的卷烟配送精益供应链系统,以提高企业对客户需求市场的响应速度,进而提高卷烟零售终端客户满意度。
This paper, based on the results of the application of lean logistics tobacco, combined with the theory of lean supply chain analysis of the cigarette retail terminal, is used in the cigarette retail terminal network construction to further explore the Lean Six Sigma (DMAIC) method. This paper uses the core value of the cigarette retail terminal system of lean supply chain, according to the DMAIC model to implement improvement activities, and eventually forms a customer-oriented cigarette distribution of lean supply chain system, to improve the response of customer market rate, and further improve the cigarette retail terminal customer satisfaction.
出处
《服务科学和管理》
2017年第1期26-34,共9页
Service Science and Management
