摘要
目的 研究非医疗技术服务的影响因素,为进一步提高非医疗技术服务提供依据,从而提高整体医疗服务。方法选取内蒙古呼和浩特市一级、二级、三级共10所医院的医生和患者进行问卷调查,利用文献查阅法提取影响非医疗技术服务的因素,利用专家访谈法对所提取的影响因素做筛选,采用问卷调查法调查医生和患者,利用频数分析、算术平均数指标和赋值法进行数据统计与分析。结果医生和患者认为非医疗技术服务33个影响因素排名靠前的分别为医生工作事业心(医生排名第1位,患者排名第1位);医生遵守法规和工作制度(医生排名第2位);医生服务意识(医生排名第3位,患者排名第4位);医生严格执行诊疗规范和用药指南(医生排名第4位,患者排名第2位);医生重视与患者沟通交流(医生排名第5位);医生热爱本职工作(患者排名第3位);医生严格执行医疗服务和药品价格政策(患者排名第5位)。结论应加强非医疗技术服务,从而提高整体医疗服务水平。
Objective To research the influence factors of non-medical technology service, in order to provide basis for the further improvement of non-medical technology service, help to improve the overall quality of medical service.Methods Doctors and patients were surveyed by questionnaires in 10 hospitals including primary, secondary and tertiary hospitals in Hohhot City of Inner Mongolia Autonomous Region. The method of consulting literature materials was used, the influence factors about non-medical technology service were extracted. The method of expert interview was used to do screen for the influence factors which were extracted. The questionnaire was used to survey doctors and patients. Frequency analysis, arithmetic average index and assignment method were used for data statistics and analysis.Results The top of factors both doctors and patients among the 33 influence factors of the non-medical technology service were as follow: the doctor’s work ambition(ranked first in both doctors and patients); doctors complying with law and working system(ranked second in doctors); the doctor’s service consciousness(ranked third in doctors and forth in patients); doctors strictly performing diagnosis standard and medication guide(ranked fourth in doctors and second in patients); doctors paying attention to communicate with patients(ranked fifth in doctors); doctors love their job(ranked third in patients); doctors strictly performing medical services and drug pricing policy(ranked fifth in patients). Conclusion Non-medical technical service should be strengthened, in order to improve the whole medical service level.
出处
《中国医药导报》
CAS
2016年第3期158-162,共5页
China Medical Herald
基金
北京市教育委员会科技计划及社科计划资助项目(SZ2012 10011006)
