摘要
图书馆人性化的服务理念包括在服务过程中要认识人性,重视读者作为人的尊严与价值,包容读者的弱点,在满足读者对文献资源的需求的同时,注重满足读者的社会需求。
Presents that human nature,human dignity and value and human weak points of readers must be studied and respected during the service offered by libraries.Introduces the assessment standards of humane library service.Emphasizes the principles and key points of the interactive system.
出处
《公共图书馆》
2005年第2期38-41,共4页
Public Library Journal
关键词
图书馆人性化服务
评估标准
互动系统
Library humane service
Assessment standards
Interactive system
