摘要
由于人们对健康需求的快速发展以及对医疗服务的特殊性认识不足和医学科学发展的不完善,致使病人及社会各界对就医的期望值过高,对医务工作的满意度降低,医患矛盾激化,以往用于医务工作的满意度评价的标准已不适应医院管理的需要。在加快卫生立法的同时,依据WHO标准建立反应性目标评价体系,考虑大众与卫生系统的相互需要,易满足病人的合理期望,客观的评价医疗工作,缓解医患矛盾。
Because of underestimate of rapidly growing demand of health care, misunderstanding of the specificity of medical services and imperfect of development of medical sciences, patients and various circles of the society have loo high expectations to health care services. They are expressing dissatisfaction with the services. And the contradictions between the two sides are intensifying. The criteria for evaluating the performance of medical professionals are no longer compatible with the needs of hospital management. Health legislation should be accelerated. At the same time, a system of evaluating responsive goals should be established in accordance with WHO standards. This is expected to take both demands of the two sides into full consideration and to meet the patients' reasonable demands so as to objectively evaluate medical services and to alleviate the contradictions between the two sides.
出处
《临床误诊误治》
2003年第2期94-95,共2页
Clinical Misdiagnosis & Mistherapy
关键词
医生病人关系
病人满意
工作评定标准
Relationship between health care providers and receivers
Patients' satisfaction
Criteria of performance evaluation
