摘要
为提高飞行签派员的专业技能,通过设计科学的培训方式解决原有飞行签派员人才培养模式与民航高质量发展契合不足的问题,建立以岗位胜任力量化管理为特征的飞行签派员技能培训体系和培训效果测评体系。研究过程基于能力的训练和评估(CBTA)理念下飞行签派员特色化、精细化的人才培养、课程实施和培训效果评价模式。首先,建立飞行签派员岗位知识地图,覆盖飞行签派员履职应具备的知识、技术和能力,构建具有一定前瞻性的岗位胜任力体系。其次,结合飞行签派员工作应具备的八种胜任力分解出35种飞行运行岗位任务目标,强调对工作绩效衡量和评估。再次,根据不同阶段的培训授课需求,以布鲁姆教学分类法挖掘培训需求,并以培训目标为导向,以学员为中心,绘制出CBTA理念下实施飞行签派员培训课程的流程图。最后,为实现培训贴近生产运行实际,增强培训的效果,采用柯氏四级评估模型梳理各层次评估的内容和方法,从精准确定培训目标等三个方面提出培训建议。
To improve the professional skills of flight dispatchers,this paper designs a scientific training method to solve the problem of insufficient compatibility between the original talent training mode for flight dispatchers and high-quality development in civil aviation industry.A skill training and effect assessment system of flight dispatchers were established,featuring the competence to job quantitative management.The study process was based on specialized and elaborated talents cultivating of dispatchers guided by the notions of competence training and measuring,courses implementation and training results measuring model.Firstly,a knowledge map of flight dispatchers was established,covering the knowledge,skills and abilities that flight dispatchers should possess to perform their duties,and a forward-looking system about competence to job was built.Secondly,based on the eight competencies that flight dispatchers should possess,35 task objectives for flight operations positions were decomposed,emphasizing the measurement and evaluation of work performance.Thirdly,based on the training course requirement at different stages,using the Bloom teaching classification method to explore training needs,and guided by training objectives and centered on students,we drew a processing chart of flight dispatchers training courses guided by training targets and the CBTA idea that ataches great importance to trainees.Finally,in order to conform training to production practice and enhance the effectiveness of training,the Kirkpatrick four level evaluation model was used to work out contents and methods of evaluation at each level,and training suggestions were proposed from three aspects such as confirming training targets accurately.
作者
张序
张鹏
颜麒宇
吴顺鑫
李铭迪
ZHANG Xu;ZHANG Peng;YAN Qiyu;WU Shunxin;LI Mingdi(Southwest Sub-control Center,Air China Limited,Chengdu 610225,China)
出处
《民用飞机设计与研究》
2024年第3期148-155,共8页
Civil Aircraft Design & Research
基金
2021年中国国际航空股份有限公司运行控制中心创新实验室项目“循证理念下飞行签派员核心胜任力培养模式研究”(编号:无项目编号)
2022年中国国际航空股份有限公司西南分公司成都区域枢纽运营创新实验室创新项目“基于EBT的飞行签派员岗位胜任力构建研究”(编号:[2022]239-5)
2022年中国国际航空股份有限公司西南分公司成都区域枢纽运营创新实验室创新项目“立德树人视域下飞行签派员业务技能培训落实机制研究”(编号:[2022]239-W01)。
