摘要
冲突在工程项目中难以避免,从心理角度分析冲突归因及冲突方的调节焦点如何影响其冲突解决行为。应用多元层次回归分析法分析了368份由工程项目从业人员填写的有效问卷,以检验提出的研究假设。结果表明,对冲突的内在归因促进冲突方采取合作式冲突解决行为,而稳定性归因会抑制冲突方采取合作式冲突解决行为;对冲突的稳定性归因或可控性归因均会促使冲突方采取竞争式冲突解决行为;促进调节焦点对采取合作式、竞争式冲突解决行为有促进作用,防御调节焦点对采取合作式冲突解决行为有促进作用。研究结果有助于工程项目管理者基于冲突归因和调节焦点选择恰当的冲突解决行为,以及向有利方向影响对方的冲突归因。
It is inevitable that conflicts will arise in the context of construction projects.This study employs a psychological perspective to examine the influence of conflict attribution and regulatory focus on conflict resolution behavior.A multiple regression analysis was conducted on 368 valid questionnaires from construction project practitioners to test the research hypotheses proposed in this study.The findings demonstrate that internal attribution of conflict fosters cooperative conflict resolution behavior,whereas stability attribution impedes conflict parties from adopting cooperative conflict resolution behavior.The attribution of conflict as either stable or controllable leads conflict parties to adopt competitive conflict resolution behavior.The findings indicate that a promotion focus has a positive effect on adopting cooperative and competitive conflict resolution behavior,while a prevention focus has a positive effect on adopting cooperative conflict resolution behavior.The research findings assist project managers in selecting an appropriate conflict resolution strategy based on conflict attribution and regulatory focus,and in influencing the conflict attribution of the opposing party in a favorable direction.
作者
张丽晗
娄建民
郭文倩
徐振洋
ZHANG Lihan;LOU Jianmin;GUO Wenqian;XU Zhenyang(School of Economics and Management,Hebei University of Technology,Tianjin 300130,China;School of Economics and Management,Beijing Jiaotong University,Beijing 100044,China;College of Management and Economy,Tianjin University,Tianjin 300072,China)
出处
《工程管理学报》
2024年第4期113-117,共5页
Journal of Engineering Management
基金
国家自然科学基金青年科学基金项目(72001067,72301024)。
关键词
工程冲突
冲突解决行为
冲突归因
调节焦点
construction conflicts
conflict resolution behavior
conflict attribution
regulatory focus
