摘要
门诊管理质量同质化是公立医院推进“一院多区”建设过程中亟待解决的核心问题,也是关键性的基础问题,传统的封闭式门诊管理模式已经无法满足现代医院管理的要求。基于嵌入式协同管理模式,以河南省某大型公立医院一院四区门诊管理实践为例,对医院门诊的管理模式进行探索与实践。通过在一院四区实施制度嵌入、功能嵌入、资源嵌入、机制嵌入、认知嵌入的嵌入式协同管理,实现门诊各要素的整合,构建“一院多区”门诊管理与服务体系,有效提升门诊管理和服务质量,提高患者满意度。在公立医院高质量发展背景下,嵌入式协同管理模式的有效实施为“一院多区”门诊管理提供了一种切实可行的借鉴。
The homogenization of outpatient management quality is a core issue that urgently needs to be addressed in the promotion of the"One Hospital with Multiple Campuses"construction in public hospitals.It is also a fundamental issue,as the traditional closed-door outpatient management model no longer meets the requirements of modern hospital management.Based on the embedded collaborative management model,taking the example of a large public hospital in Henan Province with one hospital and four campuses,this paper explores and practices the management model of hospital outpatient services.By implementing institutional embedding,functional embedding,resource embedding,mechanism embedding,and cognitive embedding in one hospital and four campuses,it integrates the various elements of outpatient services,constructing a management and service system for"One Hospital with Multiple Campuses"outpatient services.This has effectively improved the quality of outpatient management and services,leading to increased patient satisfaction.In the context of high-quality development in public hospitals,the successful implementation of this model provides a practical reference for multi-campus outpatient management.
作者
陈长英
蒋帅
付航
游泳
张田格
王成增
CHEN Changying(Dean's Office,the First Affiliated Hospital of Zhengzhou University,Zhengzhou,Henan,450000,China)
出处
《医学与社会》
北大核心
2024年第8期92-98,共7页
Medicine and Society
基金
河南省中原医学科技创新发展基金会,编号为23YCG2005
国家自然科学基金资助项目,编号为72004207。
关键词
公立医院
门诊管理
嵌入式协同管理
一院多区
Public Hospital
Outpatient Management
Embedded Collaboration Management
One Hospital with Multiple Campuses
