摘要
患者体验被视为衡量医疗质量的重要指标,针对患者实际就医需求,通过不断创新医疗模式,发展互联网医疗服务等举措提升患者就医体验。围绕实施患者体验提升行动要求,从建设医院智慧服务平台、以效率医疗重塑就医新路径、打造连续性医疗服务体系、构建多学科联动“一站式”急危重症医疗救治体系等方面探讨公立医院改善就医体验的路径,为全面提高医疗服务水平提供参考。
Patient experience is regarded as an important indicator of healthcare quality,and in response to the actual needs of patients,the patient experience has been enhanced through continuous innovation of healthcare models and the development of Internet healthcare services.Focusing on the implementation of patient experience enhancement action requirements,from the construction of hospital intelligent service platform,efficiency health care to reshape the new path of medical care,to create a continuity of medical service system,to build a multidisciplinary linkage“one-stop”acute and critical care medical treatment system and other aspects of public hospitals to improve the experience of the path to improve the level of medical services.It will provide a reference for comprehensively improving the level of medical services.
作者
赵颖
文静
贺丽
周书剑
黄小红
Zhao Ying;Wen Jing;He Li;Huang Xiaohong(Longgang District Central Hospital of Shenzhen,Shenzhen,Guangdong,518116,China;不详)
出处
《中国医院管理》
北大核心
2024年第8期53-55,共3页
Chinese Hospital Management
关键词
患者体验
公立医院
高质量发展
智慧服务
patient experience
public hospitals
high quality development
intelligent service
