摘要
目的:构建医院药师纠纷处理核心能力评价指标体系,为医院药师的相关能力评价和课程设置提供理论参考。方法:基于文献研究和专家小组讨论形成初步指标体系,运用德尔菲法修改完善该指标体系,使用优序图法对指标体系中的各指标权重进行赋值。采用方便抽样法对该指标体系的信度和效度进行检验。结果:共纳入33名函询专家,专家平均年龄为(38.09±5.32)岁,工作年限为(13.44±7.05)年。专家可靠性评价中,两轮专家函询的权威系数均大于0.7,两轮函询问卷发放的有效回收率均为100%,Kendall’s W检验结果范围在0.301~0.570,各指标P值均<0.05,表明函询专家可靠性较强。根据函询专家打分情况、修改意见和工作小组讨论,最终确定该指标体系包含沟通能力、专业能力、实践能力和人文关怀能力4个维度,共21个二级指标。经验证该指标体系的有效性和可信性良好。结论:本研究所构建的医院药师纠纷处理核心能力评价指标体系具有良好的权威性和科学性,为医院药师纠纷处理能力的评价及后续相关培训提供理论参考。
OBJECTIVE To construct an index system for evaluating core competence of hospital pharmacists during dispute resolutions and provide theoretical references for evaluating their related capabilities and curriculum designs.METHODS Based upon literature researches and expert group discussions,a preliminary indicator system was established.The indicator system was modified and improved by the Delphi method and weights assigned to each indicator with a precedence chart.Convenient sampling was employed for testing the reliability and validity of this indicator system.RESULTS A total of 33 inquiry experts were included,with an average age of(38.09±5.32)years and a working experience of(13.44±7.05)years.During reliability evaluations of experts,authority coefficients of two rounds of expert inquiry were both>0.7 and the effective recovery rates of questionnaire distribution in both rounds were 100%.Kendall's W test results ranged from 0.301 to 0.570 and P-values of all indicators were<0.05.It implied that the reliability of consulting experts through correspondence was robust.Based upon the scoring results of consulting experts,modification opinions and working group discussions,the indicator system was ultimately determined to include four dimensions of communication capability,professional proficiency,practicality and humanistic caring,totaling 21 secondary indicators.After verifications,the indicator system yielded decent effectiveness and credibility.CONCLUSION The evaluation index system for evaluating core competence of hospital pharmacists during dispute resolutions offers excellent authority and scientific soundness,providing theoretical references for evaluating hospital pharmacists'dispute resolution capability and related training.
作者
王宇辉
史香芬
陈哲
关克磊
葛艳慧
孟艳莎
杜书章
WANG Yuhui;SHI Xiangfen;CHEN Zhe;GUAN Kelei;GE Yanhui;MENG Yansha;DU Shuzhang(Department of Pharmacy,First Affiliated Hospital,Zhengzhou University,Henan Zhengzhou 450052,China)
出处
《中国医院药学杂志》
CAS
北大核心
2024年第8期951-955,共5页
Chinese Journal of Hospital Pharmacy
基金
河南省医学教育研究项目(编号:Wjlx2021284)
河南省医学科技攻关计划软科学项目(编号:RKX202202027)。
关键词
医院药师
纠纷处理
指标体系
德尔菲法
优序图法
hospital pharmacists
dispute resolutions
index system
Delphi method
precedence chart
