摘要
[研究目的]随着信息技术的不断完善,我国电子商务蓬勃发展。与此同时,网络纠纷的增长也随之而来。数智时代民事纠纷呈现出数量多、增速快、标的较小、解决周期短的特点。[研究方法]传统的诉讼解决机制已难以适应数智时代下我国网络纠纷的解决需要,“互联网+”技术的发展及“共建共治共享”网络空间治理格局的不断推进使得在线纠纷解决机制应运而生。我国的在线诉讼及智慧法院建设属于ODR机制在司法领域的应用,ODR突破了传统Online ADR的非诉解纷范畴,实现了司法诉讼的线上审判新模式。企业可以直接通过互联网端进行纠纷申报与处理,避免了线下冲突;平台可以在线收集消费者的投诉信息并进行分类处理,更加高效的掌握自家产品或服务面向市场过程中产生的问题,进而加强企业管理与质量监督,改善工作,有利于将企业的不利影响降到最低。在现实应用中,我国ODR机制仍存在立法缺失、ODR机制执行效率低下、消费者信任不足等一系列问题。[研究结论]对此,应在数智背景下完善关于ODR机制对消费者保护的立法规定、培养人民群众化解矛盾纠纷的新思维范式,促进线上纠纷解决机制的普及度,加强“电子信用”建设、完善保全与救济措施、提升ODR机制的平台建设与人才储备以更好促进我国ODR机制的良性发展。
[Research purpose]With the continuous improvement of information technology,China's e-commerce is booming.At the same time,the growth of network disputes has followed.In the era of digital intelligence,civil disputes are characterized as a large number,a fast growth rate,a small target and a short settlement period.[Research method]The traditional litigation resolution mechanism has been difficult to meet the needs of China’s online dispute resolution in the era of digital intelligence.The development of“internet plus”technology and the continuous advancement of the cyberspace governance pattern of“co-construction,co-governance and sharing”have led to the emergence of online dispute resolution mechanism.Online litigation and smart court construction in China belong to the application of ODR mechanism in the judicila field.ODR has broken through the nonlitigation dispute resolution category of traditional Online ADR,realizing a new online trial mode of judicial litigation.Enterprises can directly declare and handle disputes through the internet,thus avoiding offline conflicts;the platform can collect consumers’complaints online and classify them,so as to master the problems arising from the process of their own products or services facing the market more efficiently,and then strengthen enterprise management and quality supervision,improve work,which is conducive to minimizing the adverse effects of enterprises.In practical application,there are still a series of problems in China’s ODR mechanism,such as lack of legislation,inefficient implementation of ODR mechanism,and insufficient consumer trust.[Research conclusion]In this regard,we should improve the legislative provisions on consumer protection by ODR mechanism under the background of digital intelligence,cultivate people's new thinking paradigm to resolve contradictions and disputes,promote the popularity of online dispute resolution mechanism,strengthen the construction of“electronic credit”,improve the preservation and relief measures,and
作者
陈怡帆
聂洪涛
Chen Yifan;Nie Hongtao(Xi’an University of Finance and Economics,Law School,Shaanxi,Xi’an,710100)
出处
《科技智囊》
2024年第4期54-60,共7页
Think Tank of Science & Technology
关键词
在线纠纷解决
ODR
在线调解
ADR
多元纠纷解决机制
online dispute resolution
ODR
online mediation
ADR
diversified dispute resolution mechanism
