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驻所调解的纠纷化解实践:运行逻辑、问题与改革进路

Practice of Dispute Resolution in Resident Mediation: Operation Logic, Problems and Reform Approach
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摘要 作为传统东方经验的人民调解制度,在熟人社会的矛盾纠纷化解中发挥了重要作用。改革开放以来,受人口流动速度加快形成的陌生人社会影响,非专职化的人民调解运行机制日渐式微。与此同时,有困难找警察的矛盾处理思维方式,让有限的警力陷入烦琐的纠纷个案调处之中。由于部分基层警务人员年龄过大、民事法律知识欠缺和案多人少等问题叠加,导致非警务警情处置环节涉警舆情频发,亟须通过制度性创新予以化解。广东D市通过政府采购实现驻所调解员的专职化运作,辅以多元调解机制的同步双轨运行,达到压减警情和防范矛盾纠纷刑事转化的效果,为人民调解的顺畅实施提供了实践样本。但驻所调解运行中仍存在调解员流动性过强、调解经验及警务知识储备不足、相关机构联动性不足等问题。在新型纠纷偶发与传统矛盾多发的交织下,优化驻所调解机制运行,仍需在纠纷调解技巧提炼、调解案件分类分级、社会治理深度协同推进等方面调整完善。 As a traditional oriental experience,the People’s mediation system plays an important role in the settlement of conflicts and disputes in the society of acquaintances.Since the reform and opening-up,the non-full-time people’s mediation mechanism has gradually declined under the influence of the Stranger Society formed by the acceleration of population mobility.At the same time,the thinking mode of“seeking help from the police”has made the limited police force immersed in the tedious individual disputes.The problems of some preliminary police officers being too old,lacking of civil law knowledge and too many cases lead to the frequent occurrence of public opinions related to non-police affairs,which need to be solved through institutional innovation.With government procurement,D City of Guangdong Province realizes the full-time operation of resident mediators to reduce the police situation and prevent the criminal transformation of conflicts,which provides a practical sample for the smooth operation of people’s mediation.However,there are still some problems in the operation of resident mediation,such as too strong mobility of mediators,insufficient mediation experience and police knowledge reserve,and insufficient linkage of relevant institutions.Under the challenge of new-type disputes and the conflict of traditional contradictions,the optimization of resident mediation system still needs to upgrade in the aspects of dispute mediation skills refinement,classification of mediation cases,and coordinated promotion of long-term social governance.
作者 李向玉 LI Xiangyu(Department of Public Security,Guangdong Police College,Guangzhou 510232,China)
出处 《河南警察学院学报》 2024年第1期96-107,共12页 Journal of Henan Police College
基金 广东省重点建设学科科研能力提升项目“健全大数据赋能共建共治共享的社会治理制度建设研究”(2022ZDJS103) 广东省社科规划共建课题“健康中国视域下的未成年学生自杀预警与防范机制研究”(GD23XJY20) 2021年度广州市社科规划共建课题“总体国家安全观视域下的粤港澳海外留学生国家认同现状与培育研究”(2021GZGJ102)。
关键词 驻所调解 纠纷解决 非警务警情 预防警务 resident mediation mediation non-police policing preventive policing
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