摘要
从乘客满意度出发,调查贵阳地铁服务质量的影响因素,得到2个一级指标和6个二级指标。在阅读大量文献的基础上,运用层次分析法确定贵阳地铁服务质量指标权重,根据指标及其权重大小,对贵阳地铁服务质量提策略提出建议。
Starting from passenger satisfaction,investigate the influencing factors of service quality in Guiyang Metro,and obtain 2 first level indicators and 6 second level indicators.Based on reading a large number of literature,the article uses the hierarchy process analysis to determine the weight of service quality indicators for Guiyang Metro,and based on the indicators and their weight size,proposes strategies for improving service quality for Guiyang Metro.
出处
《时代汽车》
2024年第8期14-16,共3页
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基金
校级科研项目,课题名称:基于乘客满意度的贵阳地铁服务质量提升策略研究,项目编号:2023QN01ZK。
关键词
乘客满意度
层次分析法
服务质量
Passenger satisfaction
Hierarchy process analysis
Quality of service
