摘要
服务在现代商业中扮演着越来越重要的角色,产品服务系统在20世纪90年代提出,经历20年研究已取得很大的发展。其核心在于将有形产品与无形服务集成为产品服务系统为用户提供全面的解决方案。“后疫情时代”指新型冠状病毒疫情过去后的时代,但并非疫情完全消失,而是疫情时起时伏,随时都可能小规模爆发,对各方面产生深远影响的时代。为了解决货车司机在后疫情时代所面临的问题,从产品服务系统的视角出发,通过定性访谈以及定量问卷调研确定其需求,并以此为依据设计的后疫情时代下货车司机服务系统。
Service plays a more and more important role in modern commerce.Product service system was proposed in the 1990s and has made great progress after 20 years of research.Its core is to integrate tangible products and intangible services into a product service system to provide users with comprehensive solutions."Post-pandemic era"refers to the era after the past of the novel coronavirus epidemic,but it is not the era when the epidemic has completely disappeared,but the era when the epidemic has been rising and falling,and small-scale outbreaks may occur at any time,which will have a profound impact on all aspects.In order to solve the problems faced by truck drivers in the Postpandemic era,from the perspective of product service system,we determined their needs through qualitative interviews and quantitative questionnaires,and designed a truck driver service system in the Post-pandemic era based on this.
作者
林嘉辉
李波涛
LIN JIAHUI;LI BOTAO
出处
《设计》
2024年第4期34-37,共4页
Design
