摘要
目的研究品管圈在健康管理中心降低体检客户不满意率中的应用效果。方法成立品管圈,选择2019年9月—2020年3月在某院进行健康体检的人群,通过问卷调查分析,对比开展品管圈前后体检客户的不满意度。结果在开展品管圈活动后,体检客户的不满意度比开展品管圈前明显降低,差异具有统计学意义(P<0.05)。结论在健康管理中心开展品管圈活动,能有效提高体检工作的质量及降低体检客户的不满意度,对开展健康管理工作具有重要意义。
Objective To study the application effect of quality control circle(QCC)in reducing the dissatisfaction rate of physical examination clients in health management center.Methods To establish QCC,selected the health check-up population in our hospital in September-2019 and March-2020,through the questionnaire investigation and analysis,compare the dissatisfaction of the clients before and after the quality control circle.Results After carrying out QCC activities,the dissatisfaction of physical examination clients was significantly lower than that before QCC,and the difference was statistically significant(P<0.05).Conclusion The activities of QCC in the health management center can effectively improve the quality of the physical examination work and reduce the dissatisfaction of the customers in the physical examination.It is of great significance to the health management.
作者
李要星
李翠地
张芬
唐敏
颜巍
谢朴仙
锡友兰
王嘉鑫
王云辉
马海波
张朝栋
邓继延
余娅梅
母群华
LI Yaoxing;LI Cuidi;ZHANG Fen;TANG Min;YAN Wei;XIE Puxian;XI Youlan;WANG Jiaxin;WANG Yunhui;MA Haibo;ZHANG Chaodong;DENG Jiyan;YU Yamei;MU Qunhua(The Health Management Center of Qujing First People's Hospital,Qujing 655000,China)
出处
《现代医院》
2024年第3期391-394,共4页
Modern Hospitals
关键词
健康管理
品管圈
不满意度
体检客户
影响因素
Health management
Quality control circle
Dissatisfaction
Physical examination clients
Influencing factor
