摘要
经济社会环境的不稳定、不确定、复杂化和模糊化(VUCA),给企业带来日益严峻的挑战,对企业的组织韧性提出更高的要求.面对重大突发公共卫生事件,部署了数字化转型的新零售企业从危机中快速复原,体现了较强的抗压和恢复能力.但是,现有研究对于数字化转型提升组织韧性的实现机理缺乏深入探索.本研究从组织韧性的过程视角出发,基于数字化转型和动态能力理论,采用一家转型新零售企业红蜻蜓进行探索性单案例研究.研究发现数字化转型对组织韧性的提升,表现为“数字化转型—触发动态能力—提升组织韧性”的动态过程,即在危机前、中、后三个阶段,分别触发了基于需求、关系和变革的三类动态能力,继而实现了预测、应对和反超.数字化转型的成功实施有助于提升组织韧性,其中触发动态能力是阶段性、对应性提升组织韧性的关键中介机制.本研究尝试打开组织韧性的机制“黑箱”,为企业实现和提升组织韧性提供理论支撑与实践借鉴.
The volatility,uncertainty,complexity,and ambiguity(VUCA)of the social economic environ⁃ment have brought about increasingly severe challenges to enterprises and put forward higher requirements for their organizational resilience.The new retail enterprises that have implemented digital transformation have gradually recovered from the major health and safety incident,reflecting their strong ability to withstand pres⁃sure.However,existing research lacks in⁃depth exploration of the mechanisms through which digital transfor⁃mation improves organizational resilience.Based on the theory of digital transformation and dynamic capabili⁃ties,a new retail enterprise,Red Dragonfly Group Co.,Ltd,is investigated to conduct an exploratory single case analysis from the perspective of the process of organizational resilience.The findings indicate that the im⁃provement of organizational resilience through digital transformation is a dynamic process of“digital transfor⁃mation⁃triggering dynamic capabilities⁃improving organizational resilience”.That is,in the three stages of be⁃fore,during and after the crisis,three types of dynamic capabilities based on demand,relationship,and re⁃form are triggered respectively to achieve prediction,reaction,and overtaking.The successful implementation of digital transformation can help improve organizational resilience,with triggering dynamic capabilities as a key intermediary mechanism for phased and corresponding improvement in organizational resilience.Our re⁃search contributes to opening the“black box”of the organizational resilience mechanism,providing theoretical support and practical reference for enterprises to realize and improve organizational resilience.
作者
王强
王哲璇
刘玉奇
WANG Qiang;WANG Zhe-xuan;LIU Yu-qi(Business School,Renmin University of China,Beijing 100872,China;School of Economics,Beijing Wuzi University,Beijing 101149,China)
出处
《管理科学学报》
CSSCI
CSCD
北大核心
2023年第11期58-80,共23页
Journal of Management Sciences in China
基金
中国人民大学商学院第二届数字化转型科学研究基金资助项目。
关键词
数字化转型
组织韧性
动态能力
新零售
digital transformation
organizational resilience
dynamic capabilities
new retail
