摘要
随着社会经济的发展和人民生活水平的不断提高,人们对铁路客运服务质量提出了更高的期望与要求。1949—2009年,淮河流域铁路部门秉持“以旅客为中心”的服务理念,以旅客关注的购票、候车、乘车、餐饮等问题为突破口,持续完善基础设施建设,规范服务内容与服务标准,强化监督管理机制,旅客候乘的舒适度与满意度获得大幅提升。
With the advancement of the socioeconomic landscape and the perpetual enhancement of the populace's standard of living,individuals have set forth further elevated prospects and requisites for the caliber of railway passenger services.From 1949 to 2009,the railway sector in the Huaihe River Basin adhered to the service philosophy of"Customer-centrality",with ticket purchasing,waiting for trains,boarding trains,catering and other concerns of passengers as the breakthrough point.They constantly improved the infrastructure,standardized service content and benchmarks,reinforced supervision and management mechanisms,significantly elevating the comfort and contentment of passengers awaiting boarding.
作者
杨立红
YANG Lihong(College of Marxism,Anhui University of Chinese Medicine,Hefei 230012,Anhui)
出处
《阜阳师范大学学报（社会科学版）》
2023年第3期1-6,共6页
Journal of Fuyang Normal University：Social Science
基金
安徽省高校思想政治工作领军人才队伍建设项目(sztsjh-2020-6-8)
国家社科基金重点项目“淮河流域经济开发与变迁研究(1949-2009)”(11AZS007)。
关键词
淮河流域
铁路客运
服务质量
Huaihe River Basin
railway passenger transportation
service standard
