摘要
[目的/意义]在线健康社区提供的在线健康咨询服务作为患者获取健康信息的重要来源,已逐渐成为医学和情报学领域的研究热点,根据患者对在线健康咨询评价进行研究,有助于促进在线健康社区的快速发展和保障人们的健康生活。[方法/过程]以好大夫在线平台为例,用八爪鱼采集器采集9 514条小儿感冒患者评价评论数据,采用LDA主题模型得到评价的5个主题,根据情感词典的情感分析方法得到所有主题下的情感倾向分布,对消极评价较多的主题进行筛选,并分析产生消极评价的原因。[结果/结论]在线健康咨询评价主题可分为问题解答、表达感谢、治疗与效果、挂号预约、医术与医德,其中负面评价较多的是治疗与效果和医术与医德。研究结果可为医生改进和在线健康社区发展提供参考意义。
[Purpose/significance]As an important source for patients to obtain health information,online health consultation serv⁃ice provided by online health community has gradually become a research hotspot in the field of medicine and information science.Re⁃search based on patients’evaluation of online health consultation is helpful to promote the rapid development of online health community and ensure peoples healthy life.[Method/process]Taking Haodafu online platform as an example,9514 evaluation and comment data of pediatric cold patients are collected by octopus collector,five topics are evaluated by LDA topic model,and the distribution of emotional tendency under all topics is obtained according to the sentiment analysis method of sentiment dictionary.The topics with more negative e⁃valuation are screened,and the causes of negative evaluation are analyzed.[Result/conclusion]The topics of online health consultation evaluation can be divided into question answering,expressing gratitude,treatment and effect,registration appointment,medical skill and medical ethics,among which more negative evaluation is treatment and effect and medical skill and medical ethics.The results of this study can provide reference for the improvement of doctors and the development of online health community.
作者
侯畅
李海晨
Hou Chang;Li Haichen(School of Information Management,Heilongjiang University,Heilongjiang Harbin 150080)
出处
《情报探索》
2023年第6期48-54,共7页
Information Research
关键词
在线健康社区
在线咨询
评价性评论
主题模型
情感分析
online health community
online consultation
evaluative comment
topic model
sentiment analysis
