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在线评价反馈对重复购买意愿的影响研究--以HXZ为例

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摘要 以重复购买意愿为研究对象,以用户黏性作为中介变量,以HXZ为例,旨在研究网约车的在线评价反馈对重复购买意愿的影响。首先通过文献分析,以在线评论质量、在线评论数量、在线评论效价、评论者的专业性和接收者卷入程度的影响构建模型。之后设计并发放调查问卷,对问卷数据整理后进行统计分析。最后得到以下结论:在线评价反馈对重复购买意愿有正向影响。用户黏性对在线评价反馈与重复购买意愿途径存在中介作用。通过以上问题的分析探讨,为HXZ网约车平台未来的发展提出建议,帮助实施有效的管理及优化选择。
出处 《河北企业》 2023年第5期92-94,共3页
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