摘要
基于压力管理理论和社会支持理论,采用层级回归法和Bootstrap分析技术对1263份问卷数据进行实证分析。研究表明:社区工作者的工作压力对其情感耗竭有正向影响;社区工作者的社会支持对其情感耗竭有负向影响;社区工作者的社会支持对其工作压力有负向影响;社区工作者的工作压力在其社会支持与情感耗竭之间起中介作用。进一步运用因子分析法,结合实地访谈资料阐明社区工作者社会支持、工作压力与情感耗竭的交互机制。立足交互机制,为降低社区工作者在疫情常态化时代联防联控工作中的情感耗竭程度,提出相应的对策建议。
Based on the theory of stress management and the theory of social support,this paper uses the hierarchical regression method and Bootstrap analysis technique to conduct empirical analysis on the data of 1263 valid questionnaires.The results show that the work stress has a positive effect on the emotional exhaustion of community workers;the social support of community workers has negative impact on their emotional exhaustion and work stress.The work stress plays a mediating role between social support and emotional exhaustion.Furthermore,the interaction mechanism of social support,work stress and emotional exhaustion among community workers is clarified by using factor analysis method and field interview data.Based on the interaction mechanism,six countermeasures and suggestions are put forward in this research to reduce the emotional exhaustion of community workers in joint prevention and control work in the post-pandemic times.
作者
周永康
李泓桥
丁雅文
樊依琳
张杏媛
周凡桢
ZHOU Yongkang;LI Hongqiao;DING Yawen;FAN Yilin;ZHANG Xingyuan;ZHOU Fanzhen(College of State Governance,Southwest University,Chongqing 400715,China;Schoolof Marxism Studies,Southwest University,Chongqing 400715,China;School of Sociology,Wuhan University,Wuhan 430072,China;College of Computer and Information Science&College of Software,Southwest University,Chongqing 400715,China)
出处
《西南大学学报（社会科学版）》
CSSCI
北大核心
2023年第3期49-65,共17页
Journal of Southwest University(Social Sciences Edition)
基金
教育部人文社会科学研究规划基金项目“改革开放以来乡村社会情感结构的嬗变与情感治理研究”(19YJA840027),项目负责人:周永康。
关键词
新冠疫情
社区工作者
工作压力
情感耗竭
社会支持
the COVID-19 pandemic
community workers
work pressure
emotional exhaustion
social support
