摘要
目的研究分析外科科室精细化管理的应用价值。方法选取2020年1月—2021年1月梁山县人民医院外科医护人员50名为研究对象,2020年1—7月实施常规管理,2020年8月—2021年1月实施精细化管理。对比精细化管理实施前后护理满意率、投诉率及风险事件发生率。结果精细化管理实施后满意率为98.00%,高于实施前的80.00%,差异有统计学意义(P<0.05)。精细化管理实施后,投诉率和风险事件发生率分别为4.00%和2.00%,低于实施前的10.00%和8.00%,差异有统计学意义(P<0.05)。结论在外科科室护理管理中采用精细化管理,能更好地提高管理质量和满意率。
Objective To study and analyze the application value of refine management in surgical departments.Methods 50 surgical medical and nursing staff of surgical department in Liangshan County People's Hospital from January 2020 to January 2021 were selected as the study subjects.Routine management was implemented from January to July 2020.Refine management was implemented from August 2020 to January 2021.To compare the nursing satisfaction rate,complaint rate and incidence of risk events before and after implementation.Results The satisfaction rate was 98.00%after the implementation of refine management,higher than 80.00%before the implementation,the difference was statistically significant(P<0.05).After the implementation of fine nursing management,the incidence of complaints and risk events were 4.00%and 2.00%,respectively,both lower than before the implementation(10.00%and 8.00%),the difference was statistically significant(P<0.05).Conclusion Adopting fine management in nursing management of surgical departments can better promote the improvement of management quality and satisfaction rate.
作者
卢兴焕
刘海云
田淑娟
LU Xinghuan;LIU Haiyun;TIAN Shujuan(Department of Surgery,Liangshan County People's Hospital,Jining,Shandong Province,272600 China;Department of Urology,Liangshan County People's Hospital,Jining,Shandong Province,272600 China;Nursing Department,Liangshan County People's Hospital,Jining,Shandong Province,272600 China)
出处
《中国卫生产业》
2022年第24期151-154,共4页
China Health Industry
关键词
外科
科室管理
精细化管理
成效
Surgery
Department management
Refinement management
Effectiveness
