摘要
目的探讨应用信息技术改善门诊服务的价值。方法通过加强“互联网+”线上系统、自助机和就医服务平台建设,抽取2020年第四季度数据,与2019年第四季度相关数据进行比较。结果建立线上、线下深度融合,诊前、诊中、诊后实时全自助就诊模式,收费窗口从8个减至5个,门诊缴费、取药和就诊等候时间缩短,门诊秩序大为改善。结论应用信息技术,丰富服务产品,优化服务流程,可显著改善门诊服务。
Objective Exploring the value of information technology in improving outpatient services.Methods Using the data produced by the“Internet plus”online system,self-service machines and medical service platform in the fourth quarter of 2020,compared with the relevant data of the same time of 2019.Results A real-time and all-stage-disease outpatient service model established by information technology,the number of charging windows reduced from 8 to 5,the waiting time for outpatient payment,taking medicine,and treatment was reduced,and the outpatient order also improved greatly.Conclusion The information technology enriches service products and optimizes service experience,which significantly improves outpatient services.
作者
王顺发
李铭琼
陈志敏
WANG Shunfa;LI Mingqiong;CHEN Zhimin(Qingyuan Qingcheng District People’s Hospital,Qingyuag 511500,China;Qingcheng District Center for Disease Control and Prevention,Qingyuan 511500,China)
出处
《现代医院》
2022年第12期1917-1920,共4页
Modern Hospitals
关键词
互联网+
线上服务
线下自助
门诊服务
Internet plus
Online service
Offline self-service
Outpatient service
