摘要
呼叫业务是广电网络公司服务的主要窗口,将呼叫业务产生的各类数据集中可视化呈现,具有辅助管理人员决策、提升广电网络公司运营效率、实现科学化运营的重要意义。主要分析呼叫中心业务运营数据可视化管理平台建设的意义、目标和设计原则,探讨平台应用的前景。实践证明,新建的呼叫中心业务运营数据可视化管理平台不仅可以助力管理人员加大监督力度,还可以实现降本增效,促进科学运营与管理水平。
The call service is the main window of the radio and television network company's services.The centralized visualization of various data generated by the call service is of great significance to assist managers in decision-making,improve the operation efficiency of the radio and television network company,and realize scientific operation.It mainly analyzes the significance,goals and design principles of the construction of the call center business operation data visualization management platform and discusses the prospect of the platform application.Practice has proved that the newly built call center business operation data visualization management platform can not only help managers to increase supervision,but also reduce costs and increase efficiency,and promote scientific operation and management.
作者
何石
孙丹青
HE Shi;SUN Danqing(Jiangsu Broadcasting Cable Information Network Co.,Ltd,Taizhou Branch,Taizhou 225300,China)
出处
《中国有线电视》
2022年第6期33-37,共5页
China Digital Cable TV
关键词
呼叫业务
大屏监控
可视化管理
call business
screen monitor
visual management
