摘要
针对传统网络信息服务质量评估模型客观性、适用性、扩展性不足的问题,提出基于用户信息行为的网络信息服务质量评估模型。模型的建立以用户信息行为关键影响因素为基础,通过将网络信息服务分类、分析用户信息行为的内涵和影响因素,总结出各类网络信息服务中用户的主要信息行为和质量构成要素,构建评估模型;阐述模型适用和扩展的要点,并以电子政务为例进行分析。结果表明,该模型可为网络信息服务质量评估提供借鉴参考。
The traditional network information service quality evaluation model is lack of objectivity,applicability and extensibility.This paper proposes a network information service quality evaluation model based on user information behavior.The establishment of the model is based on the key influencing factors of users’information behavior.By classifying network information services and analyzing the connotation and influencing factors of users’information behavior,the main information behavior and quality elements of users in all kinds of network information services are summarized,and the evaluation model is constructed.The key points of application and expansion of the model are described,and the e-government is taken as an example for analysis.The results show that the model can provide reference for network information service quality evaluation.
作者
刘亮
权冀川
姜伟杰
杨辉
Liu Liang;Quan Jichuan;Jiang Weijie;Yang Hui(College of Command and Control Engineering,Army Engineering University of PLA,Nanjing 210007,China)
出处
《兵工自动化》
2022年第6期35-40,52,共7页
Ordnance Industry Automation
关键词
网络信息服务
信息行为
服务质量
评估模型
network information service
information behavior
service quality
evaluation model
