摘要
苏北人民医院借鉴德鲁克目标管理理论为日间手术开展设立目标、手段激励、考核控制、员工参与,并在流程改进、医保报销、软硬件设施等方面给予充分的支持,使得日间手术的数量和质量都显著提升,缩短了患者平均住院日,规范了医疗服务行为,提高了医疗服务效率与服务品质,有效提升了患者满意度和社会美誉度。但还需要在奖惩标准、护理绩效、内在动力、监督评价体系等方面进行完善和调整。
The reference to Drucker’s target management theory of day surgery of Northern Jiangsu People’s Hospital in setting goals,means of incentives,assessment control,employee involvement,and offers full support in the aspects such as the process improvement,medicare reimbursement,software and hardware facilities,so the quantity and quality of day surgery were significantly increased,shortened the average hospitalization days,standardized the medical service,improved the medical service efficiency and service quality,effectively improved the patients’ satisfaction and social reputation.However,the standards of rewards and punishments,nursing performance,internal motivation,supervision and evaluation system and other aspects need to be improved and adjusted.
作者
汤佳
王长青
费文勇
宋慧
蔡滨
束余声
TANG Jia;WANG Changqing;FEI Wenyong;SONG Hui;CAI Bin;SHU Yusheng(Northern Jiangsu People’s Hospital,Yangzhou,Jiangsu Province,225001,PRC;不详)
出处
《中国医院》
北大核心
2022年第6期54-56,共3页
Chinese Hospitals
基金
国家自然科学基金项目(71573739)
江苏省医院协会医院管理创新研究课题(JSYGY-2-2019-509)
江苏省现代医院管理研究中心课题(JSY-3-2019-082)
江苏省社会科学基金项目(18GLC005)
江苏省高校哲学社会科学研究一般项目(2021SJA1982)
江苏省中医药科技发展计划面上项目(MS2021080)。
关键词
德鲁克理论
目标管理
日间手术
激励机制
Drucker’s theory
target management
day surgery
incentive mechanism
