摘要
厘清用户研究在服务设计中的概念和价值。分析与对比不同的用户研究方法,提出适合的使用原则并提升用户研究的合理性。通过文献法,梳理和探究用户研究的常见方法以及理论依据。通过比较研究法,对比不同方法中的差异性和相似性。通过案例分析法,对用户研究方法提出了一定的使用原则。针对用户研究,提出了了四种主要使用原则。该研究致力于提高用户研究方法的准确性与合理性,为日后的用户研究提供一定的参考价值。
Clarify the concept and value of user research in service design.Analyze and compare different user research methods,and propose suitable use principles,thereby reducing research risks and increasing the reliability of user research.Through the literature method,sort out and explore the common methods and theoretical basis of user research.Through comparative research methods,the differences and similarities in different methods are compared.Through the case analysis method,certain usage principles are put forward for the user research method.For user research,four main usage principles are proposed.This research is committed to improving the reliability of user research methods and providing a certain reference value for future user research.
出处
《设计》
2022年第4期60-63,共4页
Design
关键词
服务设计
用户研究
对比分析
潜在风险
使用原则
Service design
User research
Contrastive analysis
Potential risks
Principles of use