摘要
目的 探讨在门诊护理工作中采取人文关怀与护理沟通的价值。方法 选取2019年1月至2020年1月东莞市企石医院门诊就诊的80例患者,按计算机表法分为参照组和实验组,每组各40例。对参照组实施一般护理,对实验组实施人文关怀与护理沟通。对比两组患者的SDS评分、SAS评分、护理满意度、投诉率、护理质量评分(基础护理、护患沟通、职业素养)。结果 护理前两组患者的SDS评分、SAS评分经比较差异无统计学意义(P>0.05),护理后实验组患者的SDS评分、SAS评分相比于参照组较低,组间差异有统计学意义(P<0.05);实验组患者的投诉率低于参照组,护理满意度高于参照组,组间数据对比差异有统计学意义(P<0.05);实验组患者的护理质量评分相较于参照组较高,各项指标之间的数据差异有统计学意义(P<0.05)。结论 在门诊护理工作中采取人文关怀与护理沟通,使患者的负性情绪得到明显改善,降低了投诉率,使患者对护理服务十分满意。
Objective To explore value of humanistic care and nursing communication in outpatient nursing work.Methods The paper chose 80 patients in our hospital from January 2019 to January 2020,and divided them into groups with computer table method,with 40 cases in each.reference group was treated with general nursing,experimental group with humanistic care and nursing communication.SDS scores,SAS scores,nursing satisfaction degree,complaint rate and nursing quality scores (basic nursing,nurse-patient communication and professional quality) were compared between two groups.Results There was no significant difference in SDS scores and SAS scores between two groups before nursing (P>0.05).After nursing,SDS scores and SAS scores of experimental group were lower than reference group (P<0.05);complaint rate in experimental group was lower than reference group,nursing satisfaction degree was higher than reference group.There was significant difference between groups (P<0.05);nursing quality score in experimental group were higher than reference group,there was significant difference between the indexes (P<0.05).Conclusion Humanistic care and nursing communication can significantly improve negative emotion of patients in outpatient nursing work,reduce complaint rate and make patients satisfied with nursing services.
作者
张春燕
ZHANG Chun-yan(Dongguan City Qishi hospital,Dongguan,Guangdong,523500)
出处
《智慧健康》
2021年第27期121-123,共3页
Smart Healthcare
关键词
门诊护理工作
人文关怀
护理沟通
护理质量
Outpatient nursing
Humanistic care
Nursing communication
Nursing quality
