摘要
目的对智能系统与产品的时代特点及其用户体验测量方法进行分析,为用户体验测量方法提供新的技术研究思路。方法以用户为中心的设计理论为基础,通过描述智能时代的系统与产品创新设计的用户体验特点、标准及需求,介绍了融合新技术特征的智能系统或产品在各领域的用户体验研究,突出创新设计驱动的以人为本思想,同时分析了产品全生命周期人机交互过程需求,介绍了一种新的基于多通道数据同步技术的定量化、客观的用户体验测量方法的功能及应用。结论智能时代的产品与系统在体现智能技术主导的同时,也强调产品全生命周期的用户体验与融合先进技术的测量方法结合,促进了用户体验研究测量方法的革新,提升了系统或产品的社会需求价值,对实现用户体验战略化具有重要的意义。
This paper aims to provide new technical research ideas for user experience measurement methods by analyzing the characteristics of intelligent systems and products and the measurement methods of user experience in the intelligent era.Based on the user-centered design theory,by describing the user experience characteristics,standards and requirements of system and product design in the intelligent era,the research on user experience of intelligent systems or products integrating new technological features were introduced in various fields and the idea of people-oriented driven by innovative design was highlighted.Meanwhile,the requirements of human-computer interaction were analyzed in the whole life cycle of products,and the function and application of a new quantitative and objective user experience measurement method with multi-channel data synchronization technology were described.It is concluded that the products and systems in the era of intelligence not only embody the dominance of intelligent technology but also emphasize the combination of user experience in the whole life cycle of products and measurement methods integrating advanced technologies,which promotes the innovation of measurement methods for user experience research,enhances the social demand value of systems or products,and is of great significance for realizing the strategy of customer experience.
作者
王清菊
吴萍
范洁云
于兆泉
高莹
WANG Qing-ju;WU Ping;FAN Jie-yun;YU Zhao-quan;GAO Ying(Beijing ErgoAI Research Institute,Beijing 100020,China;Kingfar International Inc.,Beijing 100084,China)
出处
《包装工程》
CAS
北大核心
2022年第4期142-146,共5页
Packaging Engineering
关键词
用户体验
智能产品
创新设计
多通道数据同步
user experience
intelligent product
innovative design
multi-channel data synchronization
