摘要
老年人在身体活动能力、思维敏捷程度方面相比中青年不尽相同,对于公交服务的需求与中青年存在较大差异,但是目前在开展公交满意度调查和在改善服务水平方面,并未区分老年人对于公交服务的特殊需求,公交服务对于老年群体的关注度不够,适老水平也较低。随着人口老龄化进程的不断加剧,重视老年群体交通需求,坚持以人为本,展现人文关怀,成为落实“以人民为中心”城市建设理念的重要举措。本文以昆山市2020年公交满意度调查为背景,探索老年群体相比于中青年群体对于公交服务水平需求的差异性,并对公交发展提出相应的改善建议,以提高公交服务水平。
The elderly are different from the young and middle-aged in terms of physical activity and mental agility,and their demand for public transport services is quite different from that of the young and middle-aged.However,current public transport satisfaction surveys and improvement of service levels are being carried out.The special needs of the elderly for public transport services are not distinguished.Public transport services have not paid enough attention to the elderly,and the level of fitness for the elderly is also low.As the population aging process continues to intensify,attaching importance to the transportation needs of the elderly,insisting on putting people first,and showing humanistic care have become an important measure to implement the concept of"people-centered"urban construction.This article uses the Kunshan City Bus Satisfaction Survey in 2020 as the background,explores the difference in the level of public transport service requirements of the elderly compared with the young and middle-aged groups,and proposes corresponding improvement suggestions for public transport development to improve the level of public transport services.
作者
肖飞
纪豪杰
邵凡
徐悦
薛林
Xiao Fei;Ji Haojie;Shao Fan;Xu Yue;Xue Lin(Suzhou Planning and Design Institute Co.,Ltd,SuZhou 215000;Kunshan City Transportation Bureau,SuZhou 215300)
出处
《城市公共交通》
2021年第11期49-53,共5页
Urban Public Transport
关键词
老龄化
公交满意度调查
公交服务水平
适老化
aging
public transport satisfaction survey
public transport service level
suitable for aging