摘要
无人驾驶、智能客服机器人、智能财务机器人等人工智能应用给大众带来了许多便利,也给各行业带来巨大效益,因此,在生活与工作场景中迅速普及。本文关注人工智能引入工作场所后,富有创造性和人机协作能力的岗位技能要求对员工工作积极性的影响。本文认为,在人工智能应用的场景下,岗位技能要求的提高有助于员工从重复、繁杂的工作中解脱,使其更能体会工作的价值感、意义感和成就感,获得工作胜任的愉快心理体验,激发他们的工作积极性。本文通过实证检验发现,人工智能引发的岗位技能要求可以通过提升员工的胜任感进而增强他们的工作旺盛感,而且,员工与智能机器之间配合度越高,员工得到智能机器的工作支持越大,技能要求提升会让员工体会更强的胜任感,精力会更旺盛。人工智能技术应用通过改变工作要求重塑员工心理,特别是随着人工智能技术在工作场所的普遍运用,员工的工作状态和积极性亟需关注。本文将人工智能引入组织心理领域,丰富了岗位要求与工作旺盛感关系的研究,也为企业合理激发员工工作旺盛感提供了启示。
Artificial intelligence applications such as self-driving car, intelligent customer service robots, and intelligent financial robots have brought many conveniences to the public and brought huge benefits to various industries. Therefore, they are rapidly popularized in life and work scenarios. After the introduction of artificial intelligence into the workplace, this article focuses on the impact of skill requirements with creativity and human-machine collaboration ability on employees’ thriving at work.We believe that in the artificial intelligence application scenario, skill requirements can help employees free themselves from repetitive and complicated work, so that they can better appreciate the value,significance and achievement of work, and obtain a happy psychological experience of job competence,which can stimulate their thriving at work. Through the empirical test, we find that skill requirements triggered by artificial intelligence can enhance employees’ sense of competence and enhance their sense of work vigor. Moreover, the higher the cooperation between employees and intelligent machines is, the higher the human-computer cooperation relationship is. Skill demands will make employees feel a stronger sense of competence, and their energy will be more vigorous. The application of artificial intelligence technology crafts the psychology of employees by changing skill requirements.The research has the following theoretical contributions. First, we introduce artificial intelligence into the field of employee psychology and behavior, and find that in artificial intelligence application scenarios, the increase in skills requirements triggers positive changes of employees’ work enthusiasm,which enriches the research on the relationship between skills requirements and thriving at work.Second, we reveal the inner psychological mechanism of skill requirements affecting thriving at work. In view of the fact that the introduction of artificial intelligence into enterprises has led to an increase in skill req
作者
朱晓妹
王森
何勤
Zhu Xiaomei;Wang Sen;He Qin(School of Management,Beijing Union University,Beijing 100101,China;School of Labor and Economics,Capital University of Economics and Business,Beijing 100070,China)
出处
《外国经济与管理》
CSSCI
北大核心
2021年第11期15-25,共11页
Foreign Economics & Management
基金
国家社科基金项目(20BGL135)。
关键词
人工智能
岗位技能要求
工作旺盛感
人机共生关系
artificial intelligence
skill requirements
thriving at work
human-computer cooperation relationship
