摘要
目的从高校图书馆的实体书籍借阅服务模式出发,基于知识共享理念对高校图书馆用户的借阅行为展开研究。旨在发现借阅行为中的痛点,优化用户的知识共享体验。方法用户研究法,具体通过问卷调查、行为观察、回顾式访谈及用户旅程分析法对图书馆用户的借阅行为展开分析。结果得出影响“科研—定向型”“科研—非定向型”“通识—定向型”“通识—非定向型”4类用户的借阅体验痛点,结合知识螺旋理论,形成用户参与式知识共享体验模型及共享体验触点优化措施。结论提出参与式阅读平台的设计方案,以优化用户知识共享体验,为图书馆服务创新研究提供理论依据和实证参考。
Starting from the physical book borrowing service model of university libraries,research on the borrowing behavior of university library users based on the concept of knowledge sharing,it aims to find the pain points in borrowing behavior and optimize the knowledge sharing experience of users.The user research method is used to analyze the borrowing behavior of library users through questionnaire survey,behavioral observation,retrospective interview and user journey analysis.Four types of borrowing experience pain points that affect users of“research-oriented”,“researchnon-oriented”,“general-oriented”and“general-non-oriented”are formed,combined with the theory of knowledge spiral,to form user participation knowledge sharing experience model and optimization measures for shared experience touchpoints.The design of participatory reading platform is proposed to optimize user knowledge sharing experience and provide a theoretical basis and empirical reference for library service innovation research.
作者
章鸿
韩荣
卢章平
ZHANG Hong;HAN Rong;LU Zhang-ping(Jiangsu University,Zhenjiang 212013,China)
出处
《包装工程》
CAS
北大核心
2021年第22期212-220,共9页
Packaging Engineering
基金
2021年国家社会科学基金艺术学一般项目(21BG110)。
关键词
知识共享
用户研究
借阅行为
体验设计
knowledge sharing
user research
borrowing behavior
experience design
