摘要
为增加线上电力业务处理工作的效率,提高业务办理事件的数量,提出基于相似度匹配对线上电力营业厅业务对话系统设计。确定好需要的硬件设施,在完成硬件组装后,对软件系统进行设计,与用户进行简要对话,以此构建线上对话的数据库,设置相似度问答功能,对用户进行用户画像分类处理,将不同类型的用户与客服进行连接对话,实现用户相似类别的分类对话。实验结果表明,设计系统具有更加高效的工作效率。
In order to increase the efficiency of online power business processing and increase the number of business processing events,the design of the online power business hall business dialogue system based on similarity matching is proposed.Determine the required hardware facilities.After completing the hardware assembly,design the software system and conduct brief dialogues with users to build a database of online dialogues,set up similarity question and answer functions,and classify users'portraits to classify the differences.Types of users conduct a connection dialogue with the customer service,and realize a classified dialogue of similar categories of users.The experimental results show that the design system has a more efficient work efficiency.
作者
王涛
范聪
王溢馨
Wang Tao;Fan Cong;Wang Yixin(State Grid Shanghai Fengxian Electric Power Supply Company,Shanghai 201499)
出处
《现代工业经济和信息化》
2021年第10期62-63,共2页
Modern Industrial Economy and Informationization
关键词
相似度匹配
线上对话系统
画像分类处理
电力营业业务
similarity matching
online dialogue system
image classification processing
electricity business business
