摘要
基于Kano模型对影响通用航空机场服务质量的主要因素进行分析和归类。对某通航机场调研资料进行分析,得出提升该机场通航乘客满意程度的关键因素。根据研究成果提出相关对策和建议,对于提升中国通航机场服务质量及其通航短途运输发展水平具有一定参考价值。
Analyses and categorises the elements affecting the quality of service of general aviation airports based on Kano model;the research data of a navigable airport is studied,and the key elements for improving the satisfaction of navigable passengers are derived.Based on the research results,relevant countermeasures are proposed,which are important for the improvement of general aviation service quality and the development of short-haul general aviation transport.
作者
白钊
崔梦雅
郭允涛
BAI Zhao;CUI Meng-ya;GUO Yun-tao(College of Aviation Transportation Management,Civil Aviation Flight University of China,Guanghan Sichuan 618307,China)
出处
《科技和产业》
2021年第11期63-66,共4页
Science Technology and Industry
基金
中国民用航空飞行学院研究生科研创新计划项目(X2021-16)。
关键词
通用机场
通航短途运输
服务质量
KANO模型
general aviation airport
short-haul transport by air
quality of service
Kano model
