摘要
针对传统酒店管理与服务质量易受服务人员影响,入住、退房办理流程烦琐的问题,研发基于物联网与人工智能技术结合的智慧酒店管理系统,通过人脸与指纹识别顾客身份,利用物联网技术实现对门禁和酒店设备集中控制和管理,实现入住到退房全过程无人服务。测试结果表明,系统具有低功耗、高效率、高稳定性、智慧化特点,便于维护和管理。有效降低运营成本,提升服务质量。
Traditional hotel management and service quality are easily affected by service personnel,and check-in and checkout procedures are complex.In view of the existing problems,an smart hotel management system based on the combination of internet of things and artificial intelligence technology is developed.Identify customers’identity through face and fingerprint,use internet of things technology to realize centralized control and management of access control and hotel equipment,and realize unmanned service in the whole process from check-in to check-out.The test results show that the system has the features of low power consumption,high efficiency,high stability and intelligence,and is easy to maintain and management.Effectively reduce operating costs and improve service quality.
作者
刘映群
刘俊钦
梁健煊
LIU Yingqun;LIU Junqin;LIANG Jianxuan(The Open University of Guangdong(Guangdong Polytechnic Institute),Guangzhou 510091,China;Guangdong University of Science and Technology,Dongguan 523083,China;Guangdong Polytechnic Normal University,Guangzhou 510665,China)
出处
《现代信息科技》
2021年第9期87-92,共6页
Modern Information Technology
基金
2019年广东大学生科技创新培育专项资金(“攀登计划”专项资金)项目(Pdjh2019b0733)
2017年广东理工职业学院精品在线开放课程立项(3)。
关键词
人工智能技术
智慧酒店
管理系统
物联网
artificial intelligence technology
smart hotel
management system
internet of things
