摘要
以绿色经济与可持续发展为时代背景,运用服务设计视角来重构陶瓷回收的服务体系。从用户视角出发分析其潜在需求并提出解决方案,通过建立用户画像、系统地图以及用户旅程地图,构建出陶瓷回收APP设计原型。本文通过设计实践—“Recycling Ceramic”服务系统的设计研究,试图构建出新视角下的陶瓷回收服务系统模型,实现陶瓷回收的资源可持续化利用的产业服务体系。
Under the background of green economy and sustainable development,the service system of ceramic recycling is reconstructed from the perspective of service design.From the perspective of users,this paper analyzes their potential needs and puts forward solutions.By establishing user portraits,system maps and user journey maps,the prototype of ceramic recycling APP design is constructed.In this paper,through the design practice-"Recycling Ceramic"service system,we try to build a ceramic recycling service system model from a new perspective,and realize the industrial service system of sustainable utilization of ceramic recycling resources.
作者
周姿含
孙宇超
Zhou Zihan;Sun Yuchao(Jingdezhen Ceramic University,Jingdezhen 333403,Jiangxi,China)
出处
《陶瓷研究》
2021年第4期52-54,共3页
Ceramic Studies
基金
江西省科技厅立项项目重点研发计划一般项目《基于KeyShot虚拟仿真技术的陶瓷产品数字化集成创新研究》,项目编号:S2019ZPYFB1063。
关键词
服务设计
陶瓷回收
系统地图
用户旅程图
service design
Ceramic Recycling
Service System Maps
user journey maps
