摘要
目的研究人性化护理管理在临床护理工作中的应用与效果。方法研究对象选择在2017年9月—2019年9月期间该院接收的98例住院患者,将其随机分为对照组和观察组,每组49例,对照组进行常规护理管理,即贯彻医院相关护理规章制度,定期进行护理培训以及制定统一的质量考评管理制度。观察组进行人性化护理管理,具体为:①制定人性化管理制度;②提高护理人员素质;③建立人性化激励制度;④加强人文环境建设;除此之外,护理管理者可以积极听取护理人员提出的相关护理建议,对于采纳的好的建议,可以对建议者给予适当奖励或者鼓励,以提高护理人员参与护理管理的积极性,提高团队凝聚力。比较两组住院患者的护理满意率以及护理质量。结果对照组49例中,非常满意20例,满意17例,一般7例,不满意5例,总满意度达75.51%(共计37例);观察组49例中,非常满意35例,满意10例,一般3例,不满意1例,总满意度达91.84%(共计45例),因此对照组住院患者的护理满意率相比于观察组住院患者,要明显更低,差异有统计学意义(P<0.05)。对照组各项护理质量评分均显著低于观察组,差异有统计学意义(P<0.05)。结论在临床护理工作中,进行人性化护理管理可进一步提高患者的护理满意度,对护患关系的和谐发展以及护理质量的提高具有良好的促进作用。
Objective To study the application and effect of humanized nursing management in clinical nursing work.Methods The study subjects selected 98 inpatients received in the hospital from September 2017 to September 2019,and randomly divided them into a control group and an observation group,each with 49 cases.The control group was subjected to routine nursing management,that is,to implement hospital-related nursing rules and regulations,regular nursing training and development of a unified quality evaluation management system.The observation team conducted humanized nursing management,specifically:1.Develop a humanized management system;2.Improve the quality of nursing staff;3.Establish a humanized incentive system;4.Strengthen the construction of a humane environment;In addition,nursing managers can actively listen to nursing staff for putting forward the relevant nursing suggestions put forward,for the good suggestions adopted,appropriate rewards or encouragements can be given to the proposers to increase the enthusiasm of nursing staff to participate in nursing management and improve team cohesion.Compare the nursing satisfaction rate and nursing quality of the two groups of inpatients.Results Among the 49 cases in the control group,20 cases were very satisfied,17 cases were satisfied,7 cases were general,and 5 cases were dissatisfied.The total satisfaction reached 75.51%(37 cases in total);of the 49 cases in the observation group,35 cases were very satisfied and 10 cases were satisfied.For example,3 cases were general,1 case was unsatisfactory,and the total satisfaction reached 91.84%(45 cases in total).Therefore,the nursing satisfaction rate of the inpatients in the control group was significantly lower than that of the inpatients in the observation group,the difference was statistically significant(P<0.05).The various nursing quality scores of the control group were significantly lower than those of the observation group,the difference was statistically significant(P<0.05).Conclusion In clinical nursing work,hu
作者
刘慧
LIU Hui(Inner Mongolia Autonomous Region Hospital of Traditional Chinese Medicine,Hohhot,Inner Mongolia Autonomous Region,010020 China)
出处
《中国卫生产业》
2020年第23期79-81,共3页
China Health Industry
关键词
临床护理
人性化护理管理
常规护理管理
护理质量
Clinical nursing
Humanized nursing management
Routine nursing management
Nursing quality
