4A.Parasuman,Valarie A.Zeithmal,Leonard L Berry.A Conceptual model Of Service quality and its implications for future researeh.Journal Of Marketing,1985,49:41-50. 被引量:1
5A.Parasuman,Valarie A.Zeithmal,Leonard L Berry SERVQUAL:A multiple-item scale for measuring consumer perceptions of service quality.Journal Of Retailing,1988,64 (1):12-40. 被引量:1
6Giilcin B,Gizem C,Sezin G.Strategic analysis of healthcare service quality using fuzzy AHP methodology[J].Expert Syst App1,2011,38(8):9407-9424. 被引量:1