摘要
[目的/意义]数字健康信息服务作为移动互联网时代缓解线下医疗资源紧缺与日益增加的健康需求矛盾的重要模式,其用户的系统使用行为问题受到学界的广泛关注。本文构建了用户数字健康系统持续使用意愿的系统解释框架,旨在为我国相关领域研究者提供参考和借鉴。[方法/过程]本文采用文献调研方法,通过系统梳理和理论溯源从用户内部认知视角、供应商服务视角和整合视角3个研究视角分析该主题的研究现状。[结果/结论]研究发现,用户内部角度是数字健康持续使用意愿研究的主流理论流派,影响持续使用意愿的因素主要分为感知类因素、情感类因素和个体外部因素。供应商服务视角以信息系统成功模型为理论起点,着重供应商服务质量对持续使用意愿的直接和间接影响。随着研究的深入,仅从用户认知或者系统质量的单一视角难以全面反映复杂的持续使用意愿问题,以ELM模型为代表的整合研究将是该领域的主要研究趋势。
[Purpose/Significance]Digital health information service is an important model to alleviate the contradiction between the shortage of offline medical resources and the increasing health needs in the era of the mobile Internet.The system usage behavior of its users has received widespread attention from the academic community.This paper constructs a systematic explanation framework for users'willingness to use the digital health system continuously,and aims to provide reference and reference for researchers in related fields in China.[Method/Process]This paper adopts a literature survey method to analyze the research status of this topic from the perspectives of user internal cognition,supplier service and integration.[Results/Conclusion]The study found that the internal perspective of users is the mainstream theoretical school of research on the willingness to use digital health.The factors that affect the willingness to use are mainly divided into perceptual factors,emotional factors and individual external factors.From the perspective of supplier service,the information system success model is the theoretical starting point,focusing on the direct and indirect effects of supplier service quality on the willingness to continue using it.With the deepening of research,it is difficult to comprehensively reflect the complex issue of continuous use from only a single perspective of user perception or system quality.Integrated research represented by the ELM model will be the main research trend in this field.
作者
张镨心
钟欢
刘春
Zhang Puxin;Zhong Huan;Liu Chun(School of Economics and Management,Southwest Jiaotong University,Chengdu 610031,China;School of Communication,Qufu Normal University,Rizhao 276826,China;School of Public Affaires and Administration,University of Electronic Science and Technology of China,Chengdu 611731,China)
出处
《现代情报》
CSSCI
2020年第9期166-175,共10页
Journal of Modern Information
基金
研究阐释党的十九大精神国家社科基金专项“建设智慧社会的顶层设计与实现路径研究”(项目编号:18VSJ057)
成都市科技项目“成都市数字经济发展战略研究”(项目编号:2019-RK00-00017-ZF)。
关键词
持续使用意愿
数字健康
信息系统使用行为
移动医疗
continuance intention
digital health
information system user behavior
mobile medical