摘要
目的探讨医院自动化发药系统对药学服务的影响。方法对比该院自动化发药系统运行前后处方调剂差错率、药师调配工作强度、患者候药时间和患者满意度,分析自动化发药系统对药学服务的影响。结果自动化发药系统使用后,处方调剂差错率下降了87.40%,药师工作强度降低了47.56%,患者候药时间缩短了20.81%,患者总体满意度提高了38.89%,差异有统计学意义(P<0.05)。结论自动化发药系统可促进高质量药学服务发展。
Objective To explore the impact of automated drug delivery system on the pharmaceutical services.Methods Compared the prescription and post-automated drug delivery system,the impact of prescription dispensing error rate,pharmacist deployment intensity,patient waiting time and patient satisfaction,analyzed the impact of automated drug delivery system on pharmaceutical services.Results The automated drug delivery system reduced the prescription dispensing error rate by 87.40%,the pharmacists′work intensity decreased by 47.56%,the patients′waiting time was shortened by 20.81%,the patients′total satisfaction increased by 38.89%,the difference was statistically significant(P<0.05).Conclusion Automated drug delivery system can promote the development of high-quality pharmaceutical services.
作者
易文燕
严汝庆
李晓云
何明慧
袁英立
曹玫玫
YI Wenyan;YAN Ruqing;LI Xiaoyun;HE Minghui;YUAN Yingli;CAO Meimei(Hezhou People′s Hospital,Hezhou,Guangxi 542800,China)
出处
《重庆医学》
CAS
2020年第16期2758-2761,共4页
Chongqing medicine
基金
广西壮族自治区贺州市科学研究与技术开发计划项目(贺科转1708013)。
关键词
自动化发药系统
药学服务
医疗差错
工作负荷量
候药时间
患者满意度
automated drug delivery system
pharmaceutical services
medical errors
workload
waiting time
patient satisfaction
