摘要
2013年以来,尽管国家和地方层面出台了一系列有关化解医患纠纷、维护医疗秩序的文件、措施,但纠纷总量仍处于高位水平。如何有效减少医患纠纷,保障医疗安全仍然是摆在医院管理者面前急需解决的问题。中山大学附属第一医院自2017年开始探索建设多维度医患纠纷防控体系,通过事前加强预防、事中妥善处置、事后加强整改以及形成院内、院外有效的多部门联动的纠纷管理模式,取得了投诉率和赔偿额"双降",医患满意度高的良好效果。
Since 2013,although a series of documents and measures at the national and local levels have been issued to resolve doctor-patient disputes and maintain medical order,the total number of disputes is still at a high level.How to re-duce doctor-patient disputes effectively and ensure medical safety is still an urgent problem to be solved in front of hospital ad-ministrators.Since 2017,the First Affiliated Hospital of Sun Yat-sen University began to explore the construction of a multi-dimensional doctor-patient dispute prevention and control system.Through pre-existing prevention,proper disposal,rectifica-tion afterwards,and the formation of a multi-departmental dispute management model in and out of the hospital,getting the effects that the complaint and compensation rate have both dropped,the doctors'and patients'satisfaction is good.
作者
吴婷
陈虹
黄红中
曾中华
刘仲琦
WU Ting;CHEN Hong;HUANG Hongzhong;ZENG Zhonghua;LIU Zhongqi(The First Affiliated Hospital of Sun Yat-sen University,Guangzhou 510000,China;不详)
出处
《现代医院》
2020年第6期819-822,共4页
Modern Hospitals
关键词
医疗安全
医患纠纷
防控体系
Medical safety
Doctor-patient disputes
Prevention and control system
