摘要
目的探究风险管理措施在医院药学服务中的应用。方法我院于2017年4月开始在药学服务中实施风险管理,因此回顾性分析2016年3月至2017年3月我院实施常规药学服务管理时发生的用药错误或风险事件,并与2017年4月至2018年4月实施药学服务风险管理后发生的药学错误或风险事件发生率。同时随机抽取在上述两个时间段内在我院药方购药患者各100例调查其对药学服务满意度。结果常规管理模式下用药错误或风险事件发生率为17.00%,风险管理模式下用药错误或风险事件发生率为5.00%,差异有统计学意义(P<0.05);常规管理模式下患者对药学服务满意度为80.00%,风险管理模式下患者对药学服务满意度为92.00%,差异有统计学意义(P<0.05)。结论常规管理缺乏科学性和风险预防意识,因此易发生给药错误、溶媒选择不当、药品名称书写错误等风险事件,这对于患者的疗效及健康均产生了一定的威胁,风险管理在明确了解风险事件发生因素后积极采取对应措施,同时制定风险预案有效的降低了药学服务错误或风险事件发生率,不仅能够提升患者对药学服务的满意度,还可以有效保证患者的临床疗效,有利于促进患者康复,因此风险管理模式值得用于临床推广。
Objective To explore the application of risk management measures in hospital pharmacy services.Methods Our hospital began to implement risk management in pharmaceutical services in April 2017.Therefore,we retrospectively analyzed the medication errors or risk events that occurred during the implementation of routine pharmaceutical service management in our hospital from March 2016 to March 2017.The incidence of pharmacy errors or risk events that occurred after the implementation of pharmacy risk management from April 2017 to April 2018.At the same time,100 patients who were purchased in our hospital during the above two time periods were randomly selected to investigate their satisfaction with pharmaceutical services.Results The incidence of medication errors or risk events in conventional management mode was 17.00%,and the incidence of medication errors or risk events in risk management mode was 5.00%.The difference was statistically significant(P<0.05).The service satisfaction rate was 80.00%.The patient's satisfaction with pharmacy service under the risk management model was 92.00%,and the difference was statistically significant(P<0.05).Conclusion Routine management lacks scientific and risk prevention awareness,so it is prone to risk events such as misadministration,improper choice of solvents,and incorrect writing of drug names.This poses a certain threat to the patient's efficacy and health.Risk management is clearly understood.After the risk event occurs,the corresponding measures are taken actively.At the same time,the risk plan is effective to reduce the pharmacy service error or the incidence rate of the risk event,which not only can improve the patient's satisfaction with the pharmacy service,but also effectively ensure the patient's clinical efficacy and promote the promotion.The patient recovers,so the risk management model is worthy of clinical promotion.
作者
杨毅
YANG Yi(Shenyang Fourth People’s Hospital,Shenyang 110031,China)
出处
《中国医药指南》
2020年第17期296-297,共2页
Guide of China Medicine
关键词
医院
药学服务
风险管理
用药错误
处理措施
Hospital
Pharmaceutical services
Risk management
Medication errors
Treatment measures
