5REICHI-IELD F F, SCHEFTER P. E-loyalty: Your secret weapon on the Web[ J]. Harvard Business Review,2000,78 (4) :105-113. 被引量：1
6OLIVER R L. Whence consumer loyalty [ J]. Journal of Marketing, 1999,63 ( 2 ) : 33-44. 被引量：1
7DINA R, ALLARD C V, VERONICA L. Sandra streukens comfort your online customer: quality, trust and loyalty on the internet [ J ]. Managing Service Quality, 2004,14 ( 6 ) : 446-456. 被引量：1
